Return & Refund Policy
Commitment to Quality
At Your Minimalist, we stand behind our promise to address all your skin concerns with top-quality products. We believe in the efficacy of our solutions and recommend using them for at least 14 days to experience their full benefits. If you find yourself unsatisfied after this period but within our 60-day money-back guarantee, please reach out to us at minimalistyours@gmail.com for assistance.
Cancellation Policy
To modify or cancel your order, please notify us within 24 hours of purchase. After this period, changes may not be feasible as your order will have already been processed. For cancellations made within the 24-hour window, we will issue your refund within seven business days.
60-Day Money Back Guarantee
We encourage you to use our products for a minimum of 14 days to allow for noticeable results. If you are still not satisfied, you are welcome to return the product within the 60 days from your purchase date as part of our money-back guarantee. Please note, shipping fees are non-refundable.
Initiating a Return
To initiate a return, please contact our support team via our Contact Us page or by emailing us directly at minimalistyours@gmail.com. For faster processing, include your Order Number, or the Name and E-Mail Address used for the purchase.
Damaged Items
We ensure all items are securely packaged to prevent damage during transit. If you receive a damaged product, please report it within 72 hours of delivery by emailing minimalistryours@gmail.com with a clear photo of the damage. We will assess and respond with the eligibility for a replacement. Please note, we do not provide replacements or refunds for products damaged through normal wear and tear, misuse, or minor packaging imperfections that do not affect the product’s integrity.
Shipping and Delivery
While we aim to deliver promptly, we are not responsible for delays caused by external factors including but not limited to courier issues, customs, or shipping mishaps. If you encounter delivery issues, we recommend contacting the courier directly. We are not liable for lost, stolen, or undeliverably delayed packages.
Incorrect Shipping Address
It is crucial to ensure the accuracy of your shipping address at checkout. If the address provided is incorrect and we are not notified within 24 hours of order placement, we cannot offer a resend or refund.
Policy Updates
Your Minimalist reserves the right to modify this policy at any time. It is your responsibility to review our Return & Refund Policy regularly. Continued use of our products after updates signifies acceptance of the revised policy.
By purchasing from Your Minimalist, you acknowledge and agree to our Refund and Cancellation Policy. Thank you for choosing us to be part of your skincare journey.